Privacy Policy

Last updated: February 2026

1. Introduction

Bittelix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including the website, Telegram bot, and mobile applications. By using Bittelix, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information: • Account Information: Name, email address, Telegram user ID, and authentication credentials when you register. • Trading Data: Your trading preferences, strategy subscriptions, order history, and portfolio information. • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers. • Usage Data: Pages visited, features used, interaction patterns, and time spent on the platform. • Wallet Information: Public wallet addresses (we never store your private keys or seed phrases). • Communication Data: Messages sent through our support channels.

3. How We Use Your Information

We use collected information to: • Provide, maintain, and improve the Bittelix platform and services. • Process transactions and manage your account. • Deliver personalized trading experiences and strategy recommendations. • Send important notifications about your account, trades, and platform updates. • Detect and prevent fraud, abuse, and security threats. • Comply with legal obligations and enforce our Terms of Service. • Analyze usage patterns to improve user experience and platform performance.

4. Data Storage & Security

We implement industry-standard security measures to protect your data, including: • End-to-end encryption for sensitive data transmission. • Encrypted database storage for personal information. • Regular security audits and vulnerability assessments. • Access controls limiting data access to authorized personnel only. Despite our best efforts, no method of electronic transmission or storage is 100% secure.

5. Self-Custody & HD Wallet

Bittelix operates on a self-custody model for the HD Wallet feature. Your private keys and seed phrases are generated and stored exclusively on your device. We do not have access to, nor do we store, your private keys.

6. Information Sharing

We do not sell your personal information. We may share your information only with: • Service Providers: Trusted third-party services that help us operate the platform. • Legal Requirements: When required by law, regulation, or governmental request. • Safety: To protect the rights, property, or safety of Bittelix, our users, or the public. • Consent: With your explicit consent. • P2P Trading: Limited transaction information shared with your trading counterparty.

7. Cookies & Tracking

We use essential cookies and similar technologies to maintain your session, remember preferences, and analyze platform performance. We do not use third-party advertising trackers.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations.

9. Your Rights

You have the right to: • Access: Request a copy of your personal data. • Correction: Request correction of inaccurate data. • Deletion: Request deletion of your data (subject to legal retention). • Portability: Request your data in a portable format. • Objection: Object to certain processing. Contact us at [email protected] to exercise these rights.

10. Children's Privacy

Bittelix is not intended for individuals under 18. We do not knowingly collect personal information from minors.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the platform or via email.